Diamed London Clinic
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1. Introduction

Welcome to Diamed London Clinic. These terms and conditions outline the rules and regulations for the use of our website and services.

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Diamed London Clinic’s website if you do not accept all of the terms and conditions stated on this page.

Nothing in these terms affects your statutory rights as a consumer, or the standards of care we owe you as a healthcare provider.

2. Definitions

  • “Clinic” refers to Diamed London Clinic Ltd
  • “Website” refers to www.diamedclinic.com
  • “Patient” refers to individuals receiving or seeking medical or aesthetic services
  • “User” refers to anyone accessing the Website
  • “Services” refers to the medical and aesthetic services offered by the Clinic

3. Regulatory Information

Diamed London Clinic Ltd is registered with and regulated by the Care Quality Commission (CQC) in respect of the regulated activities we provide. Our CQC registration details and inspection reports are available at www.cqc.org.uk.

Our doctors are registered with the General Medical Council and hold a licence to practise. Our nurses are registered with the Nursing & Midwifery Council. You may verify any clinician’s registration on the relevant regulator’s public register, and we will tell you the registration number of the clinician treating you on request.

We operate in line with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, including the duty of candour under Regulation 20. If something goes wrong with your care, we will tell you, apologise, and explain what we are doing about it.

4. Use of Website

Permitted Use

You may use this Website for your own personal, non-commercial use. You may not use this Website for any unlawful purpose or in any way that may damage, disable, or impair the Website.

Prohibited Conduct

You must not:

  • Reproduce, duplicate, copy or re-sell any part of the Website
  • Access parts of the Website you are not authorised to access
  • Attempt to interfere with the proper working of the Website
  • Transmit any material that is defamatory, offensive, or otherwise objectionable

5. Medical Disclaimer

General Information Only

The content on this Website is provided for general information purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

No Doctor-Patient Relationship

Viewing information on this Website does not create a doctor-patient relationship between you and the Clinic. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Prescription-Only Medicines

Some treatments we provide involve prescription-only medicines. UK law does not permit these to be advertised to the public. Any reference on this Website to such treatments is provided as general information about services available after a face-to-face consultation and assessment by a prescribing clinician. It is not an advertisement or an offer to supply a prescription-only medicine, and a prescription will only ever be issued where it is clinically appropriate.

Emergency Situations

If you think you may have a medical emergency, call 999 immediately or go to the nearest A&E department. Do not rely on information from this Website for emergency medical conditions.

We will not carry out any examination, investigation or treatment without your informed consent. Before you agree to treatment we will explain, in a way you can understand:

  • What the treatment involves and what it is intended to achieve
  • The realistic benefits, and the risks, side effects and possible complications
  • The reasonable alternatives, including the option of no treatment at all
  • The total cost, including any likely follow-up or aftercare

You may ask questions at any time, and you may withdraw your consent at any point before or during treatment. For certain procedures we will ask you to sign a written consent form and, where appropriate, we will offer a cooling-off period between consultation and treatment.

Where a patient lacks capacity to consent, we act in accordance with the Mental Capacity Act 2005. For patients under 18, consent is given by a person with parental responsibility unless the young person is competent to consent for themselves.

7. Appointments and Services

Booking

Appointments can be booked through our Website, by telephone, or in person. All bookings are subject to availability.

Prices

Prices published on the Website are a guide and may change. The price applicable to you is the one we confirm to you in writing following your consultation. We will not carry out chargeable treatment without telling you the cost first.

Standard of Service

Under the Consumer Rights Act 2015, we will provide our Services with reasonable care and skill, within a reasonable time, and at the price agreed.

Your Right to Cancel a Distance Booking

Where you buy a course of treatment from us at a distance, for example online or by telephone, you generally have 14 days from entering into the contract to change your mind and cancel, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you ask us to begin the service within that 14-day period and then cancel, we may charge you a proportionate amount for the service already provided. Once a service has been fully performed at your express request within the cancellation period, the right to cancel is lost.

To cancel, contact us by email at info@diamedclinic.com or by telephone on 020 3807 5555. We will refund any amount due within 14 days of accepting your cancellation.

Appointment Cancellation Notice

Separately from the right above, we require at least 24 hours’ notice to cancel or move a booked appointment. Failure to provide adequate notice may result in a cancellation fee, which we will tell you about at the time of booking. We will not charge a fee where you are unable to attend for reasons beyond your control.

Payment

Payment is due at the time of service unless otherwise agreed. We accept cash, debit cards, and major credit cards.

Declining or Withdrawing Services

We may decline to provide a treatment where it is not clinically appropriate, where you do not meet the clinical criteria for it, or where we consider it is not in your best interests. We may also withdraw services under our Zero Tolerance Policy where a person is abusive, aggressive or threatening.

We will never refuse or withdraw services for any reason that would amount to discrimination under the Equality Act 2010, and we will not withhold urgent or emergency care. Any decision to withdraw services is recorded and confirmed to you in writing with the reasons.

8. Intellectual Property

Ownership

All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Diamed London Clinic Ltd and is protected by UK and international copyright laws.

Limited Licence

You are granted a limited licence to view and print pages from this Website for your own personal, non-commercial use, provided you do not modify the content and you retain all copyright notices.

9. Limitation of Liability

What we do not and cannot exclude

Nothing in these terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Breach of the terms implied by the Consumer Rights Act 2015 regarding the provision of services with reasonable care and skill
  • Any other liability that cannot lawfully be limited or excluded

Website content

The Website and its content are provided “as is” for information purposes. We do not warrant that the Website will be error-free or uninterrupted.

Subject to the paragraph above, we are not liable for any loss or damage that was not foreseeable, or for any business loss, arising from your use of the Website. Our total liability arising from your use of the Website shall not exceed £100.

This clause limits liability arising from use of the Website only. It does not limit our liability in respect of the clinical services we provide to you.

10. Complaints

We take complaints seriously. If you are unhappy with any part of our service, please tell us. Our full procedure, including the timescales we work to and how to escalate, is set out in our Complaints Procedure. A short summary is available in our Customer Support & Complaints.

We aim to acknowledge complaints within 3 working days and to conclude our investigation within 28 working days.

If you remain dissatisfied after we have completed our investigation, you may refer your complaint to the local authority, and you may share information about our service with the Care Quality Commission on 03000 616161 or at www.cqc.org.uk. Complaints about how we handle your personal data may be raised with the Information Commissioner’s Office at ico.org.uk.

This Website may contain links to external websites. These links are provided for your convenience only.

We have no control over the content of external websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

12. Privacy

Your use of this Website is also governed by our Privacy Policy and Cookies Policy. Please review these policies carefully.

13. Changes to Terms

We reserve the right to update these terms and conditions. Changes will be posted to this page with a revised update date and will be effective from the date of posting.

Your continued use of the Website following the posting of changes constitutes your acceptance of those changes. Changes do not apply retrospectively to a treatment contract already agreed with you.

14. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country in which you live.

15. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Diamed London Clinic Ltd Company Number: 13728403 Registered Address: 500 White Hart Lane, London, England, N17 7NA

Last updated: 4 September 2026